FAQs

Our lash sources vary depending on style, trend and season. We generally source from Asia but design in house in Toronto.

Our lashes both silk and mink are designed to imitate real lashes in weight, look, and feel. They are made of a synthetic polyester called PBT ( Polybutylene terephthalate). PBT is the same material used for eyelash extensions because real mink doesn’t hold shape and can cause allergic reaction because it comes from an animal.

We offer 40% discount for MUAs and wholesalers.

Create an account and send us an email MUA discount.

After our confirmation Add a minimum of 20 lashes in your cart and the discount will be applied automatically at the checkout

Just a friendly reminder, if you would like to resell our lashes on or offline you will need to be a verified distributor. All unauthorized sales of our lashes can result in legal action. If you require anymore information please get in touch with us :)

RAERE EDUCATION is the educational division of RAERE which focuses on creating, mentoring and helping entrepreneurs in the beauty industry. We offer classes and workshops for every step of your entrepreneurial journey.

AEM is an acronym for Alternative Entrepreneurship Movement. Which is a collaborative program between TCHC'S BE. BUILD. BRAND. and RAERE. In a nutshell AEM is a free program geared towards young adults looking to become creative entrepreneurs. The program provides its participants with real creative skills supplemented by business and marketing education.

All of our classes and workshops can be taken by anyone. We merely ask that you come ready to conquer the beauty or creative industry.

An email will be sent to you within 24hrs with your tracking number and shipping couriers information.

There are a number of reasons why your order may be cancelled. In the event that we cancel your order a RAERE Support specialist will send you a detailed courtesy email indicating the cancellation reason and possible solution.

Cancellation Reasons

Your item is sold out

There is a delay in replenishment

Payment verification issue

Billing and or shipping address issue

Provided that the order has not been fulfilled and shipped to you. The order can be cancelled or amended simply get in touch with the team and we will handle the rest.

In the event that the product is already en route or has arrived you will need to return the items in accordance to the return and exchange policy.

Yes we do. See the rates in our shipping section.

Due to time sensitivity please inspect your orders upon arrival. Your due diligence will give us the opportunity to contact the courier company to discuss the state of your package. Your order will need to be returned and RAERE will send you a replacement within 3 business days of the damaged / missing package arrival.

In the event that you are not satisfied with your purchase we will issue a Store Credit, granted the item(s) are eligible for return. Returns must be received by RAERE within 10 days of your order’s original shipment date in their original condition. Please carefully look over the Non-Returnable Items down below to make sure your item(s) are returnable.

If you believe you have received defective or incorrect merchandise (Size, colour, item), you must contact info@raere.com within 7 days of receiving the item(s).

RAERE reserves the right to determine the eligibility for Store Credits, and to update this policy at any time without prior notice.

NON-RETURNABLE ITEMS

The following are not eligible for refund and will be denied:

Returns received after 10 days of the original shipment date.

All items marked as Sale and or under the Sale Category.

Damaged, opened, altered items, including items returned with makeup, smoke, perfume and/or stains.

Items without their original packaging

Lash Trays, Strip Lashes

Return Processing

Once we receive your return package, please allow 3 business days for your return to be processed. A confirmation email will be sent when your store Credit has been processed. Returns will be credited to your RAERE account.

Note Original shipping charges are non-refundable.

RAERE must be notified within 10 business days of item receive date. Order(s) past the 10 business day mark are not eligible for a exchange.

Yes, we currently have eyelash extensions supplies but are in the process of getting supplies for the other classes we offer.

We welcome and love collaborations from fellow brands, influencers and organizations.

Collaboration Types

Sponsorships, we love sponsoring events and causes

Become and ambassador or influencer for RAERE. Simply send us and email with your stats

Use our social media hash tags and mentions @ShopRaere #RAERE #SHOPRAERE #RAEREBEAUTY

If you have an amazing collaboration idea send us an email with your proposal and we'll be more than happy to participate

Send us an email explaining your technical difficulties and one of our Tech support staff will help you resolve the issue.