GENERAL/DEFINITIONS

 

“Seller/we/our/us/RAERE” refers to RAERE INC. and the company website www.raere.com in which it operates.

Your usage of this website and purchasing of our good/products means that you (customer, client, vendor, merchants, and so on without limitation) are engaged in these policies, terms and conditions herein.

Please carefully read our terms and conditions before using this website; if you do not consent, you may not continue to access our website or services. We also reserve the right to update and change our website or terms at any time without notice.

Your agreement to these terms and conditions implicated that you are that you are, at least, the age of majority in your region and have provided us with your consent to allow your minor dependents use of this website.

The failure of RAERE to enforce any provision of these terms shall not constitute a waiver of such right or provision.

Questions about our terms should be directed to info@raere.com

 

SERVICE

 

RAERE’s website and e-commerce features are hosted via Shopify.

RAERE reserves the right to refuse service or communication with you at any time for any reason.

You agree and understand that information, communications and content may be transferred over various un-encrypted networks; your credit card information is encrypted during its transfer over networks.

You agree not to copy, duplicate, sell, resell or exploit any part of the services without express permission by RAERE.

 

ACCURACY

 

RAERE is not responsible if any information or material available on this website or communication material is not accurate, finalized or up-to-date. The content on our website is provided as a convenience for general purposes and is for use at your own risk, but should not be used in which the only basis for decision-making without consulting a main or accurate source.

 

PRICE, SERVICE, AND MODIFICATION

 

Please be aware that prices on all products, good and services are subject to be changed, suspended or discontinued without any notice.

Select products, good and services may be available to you via our website only, and may be available in limited quantities (subject to our return policy). We cannot guarantee that colours represented on our website are being displayed accurate on your monitor or display screen. We also reserve the right without obligation to limit our sales to any persons, region or jurisdiction on a case-by-case basis.

We also do not warrant that the quality of our offerings will meet your expectations or that any correction outside of our refund policy is available.

 

BILLING AND ACCOUNT INFORMATION

 

You agree to provide RAERE with current, complete and accurate purchase and account information for all purchases made.

RAERE reserves the right to refuse any order you place, and we can, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

THIRD-PARTY LINKS

 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

WARRANTY DISCLAIMED AND LIMITATION OF LIABILITY

 

RAERE does not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

You agree to indemnify, defend and hold harmless RAERE INC. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licencors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In no case shall RAERE INC., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licencors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforce-ability of any other remaining provisions.

 

TERMINATION AND GOVERNING LAW

 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance

 

SHIPPING POLICY
  • Orders are processed Monday through Friday. Exceptions include civic Holidays
  • A typical order will be processed within 1 business day
  • Any order that fall on a weekend or holiday will be processed the next business day
  • For your protection every shipment will require a valid Signature
  • Domestic Shipping is provided by Canada Post or Ups
  • International Shipping is provided by Canada Post, Ups or DHL
Domestic Local Pick Up United States Of America International

$15.00 CAD

Pick up 1 - Monday 11 am - 12 pm | Location Yorkdale Mall

Pick up 2 - Tuesday 11 am - 12 pm | Location Yorkdale Mall

Pick up 3 - Thursday 11 am - 12 pm | Location Square One

$12 CAD

$48 CAD


TRACK YOUR ORDER
  • Shipping confirmation will be sent via e-mail when the package is dispatched.
  • RAERE is not responsible for lost, missing & or stolen merchandise.

DELIVERY
  • Domestic packages should arrive within 3-5 business days
  • US packages should arrive within 10 days
  • International packages should arrive within 15 days
  • Delivery times may vary but we estimate that deliveries are made during regular business hours from about 9am-7pm

OUT OF STOCK

RAERE will reimburse all items that have not been fulfilled due to a lack of stock


DELIVERY CUSTOM & DUTIES

Our prices Do Not include customs and or import duty fees, as we cannot control regulations and policies imposed by each country. It is important to note that your couriers may require you to pay duties to release your packages. In the event that you refuse your package please note that we will deduct the courier fee from your purchase.

Returns

In the event that you are not satisfied with your purchase we will issue a Store Credit, granted the item(s) are eligible for return. Returns must be received by RAERE within 10 days of your order’s original shipment date in their original condition. Please carefully look over the Non-Returnable Items down below to make sure your item(s) are returnable.

If you believe you have received defective or incorrect merchandise (Size, colour, item), you must contact info@raere.com within 7 days of receiving the item(s).

RAERE reserves the right to determine the eligibility for Store Credits, and to update this policy at any time without prior notice.

 

Non Returnable Items

The following are not eligible for refund and will be denied:

1) Returns received after 10 days of the original shipment date.

2) All items marked as Sale and or under the Sale Category.

3) Damaged, opened, altered items, including items returned with makeup, smoke, perfume and/or stains.

4) Items without their original packaging

5) Lash Trays, Strip Lashes

 

Return Processing

Once we receive your return package, please allow 3 business days for your return to be processed. A confirmation email will be sent when your store Credit has been processed. Returns will be credited to your RAERE account.

 

Note Original shipping charges are non-refundable.

 

Exchanges

RAERE must be notified within 10 business days of receiving the the item receive date. Order(s) past the 10 business day mark are not eligible for a exchange.

 

Other

 

Order Cancellations 

Cancelled orders are subjected to a 15% re-stocking fee before it has been shipped.

 

Discontinued Merchandise

Unfortunately discontinued products cannot be returned, exchanged or qualify for a store credit.

 

Missing / Damaged Merchandise

Due to time sensitivity please inspect your orders upon arrival. Your due diligence will give us the opportunity to contact the courier company to discuss the state of your package. Your order will need to be returned and RAERE will send you a replacement within 3 business days of the damaged / missing package arrival.

 

 


Return / Exchange Instructions Return Addresses Raere Slip

Please print and completely fill out our return slip and staple the original invoice to the slip.

Item(s) must be securely packaged in their original packaging if possible.

Note all items must be returned in original condition and pass the eligibility policy.

Shipping charges must be prepaid, COD deliveries, will be rejected.

Raere Returns - Your Order #
260 Queen St W, P.O 60046 Box
Toronto ON, M5V OC5
Canada

Raere is not responsible for any return packages that are lost, damaged and or stolen.

By completing a purchase with RAERE you are agreeing to our full return and exchange policy. 

PRIVACY POLICY

What information do we collect?

 

  • We collect information from registrations such, orders, survey responses, contests, e-mail correspondence and other site features due to the nature of the buying and selling online.  
  • Information types we gather include but are not limited to phone #s, e-mails, names, Addresses, Credit card information through secure means, etc.
  • This information is generally gathered with "cookies" Please see below for more information
  • IP addresses are also recorded in order to help us better understand your browsing needs

 

What do we us the information for?

  • We mainly us the information collected to improve on systems and operations
  • Respond to customer service
  • Deliver content and resources you our client is interested in
  • Process transactions, administer contests and or surveys
  • E-mail marketing

 

User data protection?
 

  • Security measures implementations through encrypted networks, secure serves, etc
  • Limited personnel access
  • Confidentiality agreements with personnel granted access

 

DISCLOSURE

  • If we are required by law to do so
  • "You" violate our Terms of Service.

 

THIRD-PARTY SERVICES
  • Third party service provider are only permitted to use the information for services pertaining RAERE
  • Please note payment gate was and transaction processor have their own policies which is advisable to read
LINKS
  • Links leading to external websites on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

COOKIES

 

Cookies What are they?

Cookies are small files that are designed to store user-browsing data. In a nutshell Cookies are the reason that sites can remember your user name, shopping cart information and your YouTube Music preferences.

 

Why do you use them?

We personally use cookies to help us better understand your needs and improve on the functionality of our site. Cookies help most business better understand their clients in order to deliver the optimal user experience. For example cookies can help us remember items that you may have left in your cart making them readily available for you the next time you visit our site. Cookies can also track the activities you take on our site allowing us to have an idea of preferences, likes and dislikes. This type of information is vital for the improvement of our site and site experience.

 

What will you do with the information?

We mainly keep the information to measure our efforts and improve on our functionality. From time to time we may enlist the assistance of third-party analytics who can assist us with deciphering all the information we have gathered to improve our site. Please do note that under no circumstances cans the third-party use the information for personal use. The information gathered can only be strictly used for the betterment of RAERE.COM

 

Can I decline cookies?

You most certainly can, you may still access the site but with limited features. In the case the site is not running smoothly give us a call and we will be most happy to help.

 

How do you get my consent?

  • Consent related to marketing will direct and "you" will have the option to decline
  • Complete a transaction RAERE.COM
  • Place an order
  • Verify Credit card
  • Return an order
  • Plan a delivery attempt
  • Age of consent will be determined entirely your countries, provinces, states or cities rules.

 

CHANGES TO THIS PRIVACY POLICY
  • We reserve the right to modify this privacy policy at any time
  • Changes and clarifications are effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
  • in the event that RAERE is acquired or merges with another company then the information collected will be give to the new company heads.

Please use our contact form found in our contact page to request MSDS documentation for a product.


For questions and inquiries send us an email through our contact form

By using our site, you consent to our policies.